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Q&A
  • 1. How Often Should a Helmet Be Replaced?

    THH has a general recommendation of replacing your helmet every three (3) years.If you are unsure of the condition of your helmet, or whether it should be replaced, call us at +886-6-230-6262 or e-mail us at intl-sales@hengda.com.tw for information on a free inspection.

    Remember: NEVER wear a helmet that's been involved in an accident.

  • 2. How Can I Tell If My Helmet Has Been Damaged?

    If at any time you are unsure or have questions about your THH helmet's condition, you can send it to THH for a free inspection. Our technician will thoroughly inspect your helmet, note any damage found and make our recommendations on whether the helmet should continue to be used. Call us at +886-6-230-6262 or e-mail us at intl-sales@hengda.com.tw for more details on this free service.

  • 3. What Do I Do If My Helmet Becomes Damaged?

    Helmets don't last forever. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don't use it. Some or all of the helmet's protective capacity is used up when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet call +886-6-230-6262 or e-mail us at intl-sales@hengda.com.tw

     

  • 4. How Do I Take Care of My Helmet?

    Cleaning Your Helmet:
    Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap).

  • 5. Can I Paint My Helmet?

    THH does not recommend paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.

  • 6. How Do I Store My Helmet?

    After each use, allow the helmet to air dry and then store it in a cool, dry place where it won't get damaged.
    Note: excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
     If you have any questions as to the condition of your helmet please call +886-6-230-6262 or e-mail us at intl-sales@hengda.com.tw for information on a free inspection.